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Incident Response

Quest BPO Africa > Solutions > Incident Response

Incident Response

Strengthening your readiness and response to attacks

Incident response services help you prepare for, manage, and recover from data breaches and network attacks. Our experienced team uses threat intelligence and the most current security technology to respond to attacks and reduce damage and exposure. Strengthen your security program with assessments, threat hunting, purple teaming, and tabletop exercises.

Experience

Our senior-level experts respond to incidents across all industries using our extensive product portfolio.

Threat intelligence

Get access to industry-leading threat intelligence from Talos, one of the largest threat detection networks in the world.

Quick response

With our retainer and emergency services, our cybersecurity incident responders are available when you need them.

Our incident response difference

Complete incident response from investigation to crisis management
QuestBPO incident response helps resolve all aspects and impacts of cyber breaches. Our services include the thorough technical investigation, containment and recovery QuestBPO is known for. You’ll also have access to crisis and communications management to handle internal politics, brand protection and legal liability.

Expertise backed by intelligence

A broad collection of intelligence sources give our responders the edge they need to confront emerging attacks and attackers. We draw on adversary and product intelligence to understand what tools, techniques and procedures (TTPs) attackers are using, why they’re attacking you, and what they’re after. Victim intelligence allows us to better understand the risks and vulnerabilities typical to your industry and better prioritize our response activities.

Expertise backed by cloud & on-premise technologies

QuestBPO incident response brings the full suite of FireEye products to our investigations. This includes on-premise or cloud-based endpoint technology, network sensors and analytics platforms. They are deployed according to the requirements of your threat and environment, whether Windows, Linux or MacOS.

Post-engagement deliverables

At the end of an investigation, you’ll know the full scope of the incident, including:

  • Affected applications, networks, systems and user accounts
  • Malicious software and exploited vulnerabilities
  • Information accessed or stolen

All critical information will be detailed and documented in three actionable reports:

Executive summary:

Summarizes investigative process, major findings and containment/eradication activities.

Investigative report:

Details attack timeline and critical path with a list of affected computers, locations, user accounts and information.

Remediation report:

Details containment and eradication measures and includes strategic recommendations to enhance your organization’s security posture.

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